Frequently Asked Questions

Is registration with Miego required for placing an order?

NO. Registration with Miego is optional. However, registering has advantages as outlined below.

What are the benefits of registrating with Miego?

Faster checkout: On future purchases with Miego, you do not need to re-enter all your information.
Online order status and history checking: You can check your order status and history anytime you want by logging on your account.
Online account management: You can update your account information anytime you want.
Enjoy our Reward Program and save: Check our Reward Program for details.

What are the payment options?

You can purchase from Miego using your MasterCard, VISA or American Express.

Where does Miego ship products to?

We ship across Canada and United States. At this time, we are unable to ship to locations other than Canada and the United States, nor do we ship to P.O. Boxes.

How does one use Gift Certificates/E-Gift Certificates?

During the checkout process, you will have the option to enter your online gift card/certificate number and verification code when entering your information.

What happens if a E-Gift Certificate is lost?

Email our Customer Care Team at customerservice@miego.com, our customer service representatives will contact you to verify your order information and re-issue the online gift certificates with the remaining value to you within 48 hours.

Can I exchange gift certificates or e-gift certificates for money?

No, gift certificates and e-gift certificates are not refundable or exchangable.

Is there an expiry date on gift-certificates or e-gift certificates?

Gift Certificates have an expiry date of one year from the date of purchase.

How are taxes handled?

As we are an Ontario-based company, we are required by law to collect sales tax for all orders shipped within Canada, as well as provincial tax if your order is being shipped or delivered within Ontario. When you review your order total during the checkout process, you'll see the applicable taxes. The actual charge to your credit card will reflect the applicable taxes. No taxes will be charged for orders shipped to United States.

How can I cancel an order?

Email us at customerservice@miego.com with your order number, name and address. Our customer representatives will help you. If you have an account with us, you can cancel your order online by logging in to your account and doing so from the order status page, if the order has not already been processed.

If your order has already been processed, a cancellation charge of $5.00 may apply.

If your order is on the way to your destination, you cannot cancel the order. When you receive the order, you can send it back to us for a refund. See the refund policy for details.

What browser should I use to view this web site?

This web site is best viewed by IE 6.0 or above or Netscape 7.2.

Am I liable for charges that I don't make?

Banks will typically cover all unauthorized charges made on their cards, although they may charge you a $50 deductible. It is always a good idea to check with the institution that issued your card to find out exactly what your liability is.

When will my event reminder(s) be sent out?

Event reminders are sent out before 6:00am EST every day.

What if I have questions regarding my payment?

Email our Customer Care Team at customerservice@miego.com, we will reply to you within 24 hours.

What if I have other questions or inquiries?

Email our Customer Care Team at customerservice@miego.com, our customer service representatives will reply to your inquiries within 24 hours.